At Emerald Doors, providing outstanding customer service is at the heart of everything we do. We are committed to delivering the highest standards of quality, support, and customer satisfaction on every project and order.
Customer feedback plays a vital role in helping us achieve this goal. By encouraging our customers to share their experiences, we can regularly monitor our performance, celebrate what we're doing well, and identify areas where improvements can be made.
Your reviews and comments help us continually refine our services, ensuring we meet and exceed customer expectations both now and in the future.
Review...Amazing service
Amazing service, very quick delivery on my doors and handles, helpful sales team with good knowledge on the products. I recommend emerald!
Review...Excellent quality doors
Excellent quality doors. Delivered to our house easily and no issues
Review...recently had a door installed by this company and I couldn’t be happier with the service. From start to finish, everything was handled professionally. The team was friendly, arrived on time, and kept everything clean and tidy throughout the installation. The quality of the door is excellent and has completely transformed the look of my home.
Review..I highly recommend this company
I highly recommend this company. They are very professional and knowledgeable and my purchase was smooth from start to finish. Prompt delivery and the goods are exactly what I wanted. The customer service was outstanding and I would not hesitate to recommend.
Review...Excellent Service
I have used customer support a few times now and found the service excellent, with parts to rectify the problems arriving very quickly.
The eight doors I ordered have given the block of flats a real quality look and the fire brigade liked them too.
Thank you Emerald Doors
Review...Oak internal doors…
Ihad personal correspondence with a member of the customer services team, James.
He checked the stock levels before we ordered and tracked the order picking and delivery for us really accurately.
The order was processed tracked and delivered all within the quoted timescales. Great top service!
Review..Easy fantastic doorsto order and great communication…
Easy to order and great communication as I had been in touch with them and they answered all my questions with great professionalism and honesty and my delivery came when they said it would be delivered.
Review...as usual, emerald doors are fantastic. the quality is excellent as is the service. i would not buy doors from anywhere else. i'd recommend anyone needing doors to use emerald.
Review...Positive experience
I had a really positive experience with Emerald Doors. The quality of the doors was excellent and exactly as described on the website. Delivery was smooth and everything arrived well packaged and in perfect condition.
Review...Amazing after sales support with Wayne
Amazing after sales support with Wayne, who rectified something for me in an extremely helpful and timely manor.
Review...Brilliant customer service
There was a small problem with our order but Emerald Doors sorted the issue with minimal fuss and first class customer service. The product itself looks very high quality and we can't wait to get our new door fitted.
Review...Exceptional after sales support from…
Exceptional after sales support from Wayne, to assist with my defected handles and provide replacements. Kindly appreciated.
Review...Exceptional after sales support from…
Exceptional after sales support from Wayne, to assist with my defected handles and provide replacements. Kindly appreciated.
Review...Excellent firm
Excellent. The only door supply firm who answered the telephone promptly. They were helpful, knowledgeable and efficient. Very pleased with the products.
Review...excellent service
the whole process from initial advice and details on the phone to the delivery all excellent .
Review...Lovely doors, delivered swiftly
Doors delivered quickly and really happy with how they look now they are installed.
Review...Oak internal doors…
Ihad personal correspondence with a member of the customer services team, James.
He checked the stock levels before we ordered and tracked the order picking and delivery for us really accurately.
The order was processed tracked and delivered all within the quoted timescales. Great top service!
Review...Excellent Customer Service
We needed a new interior door for our living room and couldn't quite make a final decision - Spoke with Emerald Doors on the phone and they were very helpful indeed, offering friendly advice where needed and no pushy sales techniques! In the end we were very happy with our Walnut door, great quality product and looks absolutely stunning.
Review...Fantastic customer service
Fantastic customer service . We had a small issue with some doors we had delivered. I contacted support at Emerald doors and I was contacted immediately the same day. The response was fantastic and the issue was resolved very quickly. A special thanks to the staff for all their help and understanding.
Review...From start to finish an excellent job
From start to finish, Emerald Windows was very professional and helpful.
Everything was explained properly and they arrived and finished properly on the dates agreed.
All the staff were wonderful, dedicated to their company and worked very hard. The finished job is excellent.
Very well engineered door, arrived safely and on time. The joiner hadn't seen a bifold like this before but was very impressed with how it went together. Used natural Danish Oil to finish and it looks great!
Great quality product, seamless service, delivered on time (in fact slightly ahead of schedule)
Very helpful customer service and excellent levels of communication keeping me informed of my issue through to resolution.
Great customer service and support. *** took care of checking stocks and answering my many questions. Getting back to me in timely fashion.
Emerald Door Company was a huge help with a complicated issue—the team was always available and quick to come up with solutions. And the doors? Absolutely stunning! I love the design and top-notch quality.
Needed some after sales care after 3 years of purchase and the team we're brilliant and fast at sorting our problem!
The doors look great and are fitted, the builders have done a great job.
Hassle free, brilliant customer service.
Doors expensive but same elsewhere.
First class
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