Our doors are guaranteed for ten years from the date of the delivery. We are proud to stand by our doors, and we have no hesitation in offering a conditional 10 Year guarantee against faulty materials or workmanship. Should one of our doors be found to be defective upon delivery or develop a fault due to faulty materials or workmanship within 10 Years of delivery, at our discretion we will offer the original purchaser the option of repair, replacement or refund.
The manufacturer warrants that all doors (except those expressly excluded from this warranty) shall be free from defects in material and workmanship which would render the said doors unserviceable or unfit for their ordinary, recommended use, for a period of ten years from the date of delivery.
This guarantee is made to the original purchaser only and does not extend to subsequent purchasers during the period of this warranty
If at the time a door delivery is received and said door(s) are found to have a defect(s) which can reasonably be discovered by inspection of each door, the receiver of the door(s) must, prior to hanging or fitting, and within 24 hours, send written notice of said discovered defect(s) to Emerald Doors. All doors must be fully inspected prior to altering or fitting - any work undertaken on the door shall constitute acceptance and therefore any claim for a refund/replacement will not be approved.
If a fault rather than defect develops after the door is fitted, written notice of said fault(s) must be sent to Emerald Doors, within ten years from date of delivery.
No claim will be honoured unless an authorised representative of Emerald Doors performs a site inspection (at the discretion of the company).
If guaranteed doors are found to contain defects/faults as stated herein, Emerald Doors at our option will either, repair defective/faulty door(s), furnish purchaser with replacement door(s) or refund to the original purchaser the amount the original purchaser paid Emerald Doors for the returned defective/faulty door(s). This guarantee does not cover any other charges incurred such as labour for removal of defective door, rehanging of new and/or replacement door, transportation to and from site or reimbursement for any other work/service not originally supplied by Emerald Doors.
LIMITATIONS AND EXCLUSIONS
Unsatisfactory service or appearance caused by failure to follow the "Handling/Finishing/Installation" instructions set out herein or similarly in the alternative contained within the door packaging are excluded from this guarantee.
Natural variations in the colour or texture of wood are not to be considered as defects.
Warp/bow/cup/twist (as set out in the relevant British Standard) shall not be considered a defect unless it exceeds 1/4 inch (6.35mm) in the plane of the door itself. Warp is any distortion in the door itself and does not refer to the relationship of the door to the frame or jamb in which it is hung.
When measuring the amount of warp in a door, the following method shall be used: bow, cup or twist shall be measured by placing a straight-edge on the suspected concave face of the door at any angle (i.e. diagonally, horizontally, vertically), with the door in its installed position. The measurement of bow, cup and twist shall be made at the point of maximum distance between the bottom of the straight edge and the face of the door. Shrinkage/swelling/splitting shall not be considered as a defect.
Experience demonstrates that when warp occurs after delivery, it is usually due to improper storage or adverse moisture conditions after handling, not to faulty manufacture. The manufacturer will accept no responsibility for the development of warp when the moisture content of the timber falls below 12% or exceeds 18%. Obviously, the manufacturer cannot assume responsibility for conditions wholly beyond its control. The manufacturer should, however, be consulted promptly if excessive warping occurs to assist in overcoming the difficulty.
The guarantee on Double Glazed Units is restricted to 5 years
All the following doors are excluded from this guarantee:
- All Knotty Pine doors, white moulded doors and Door Blanks.
- All non-stock/special doors, which fall outside of the usual Emerald Doors standard stock size profile (i.e. special orders).
- All doors that are incorrectly hung or do not swing freely.
- Normal wear and tear including wear through of finish.
- The appearance of any door with non-factory applied high gloss finish.
- All doors stored on sites other than the properly prepared storage areas/warehouses of Emerald doors client/customer, other than for reasons of satisfying the relevant paragraphs of the Handling, Finishing and Installation category set out below.
- All doors not supplied finished by or not finished prior to installation.
- Any product treated with a water-based finish.
- All exterior doors where there is inadequate overhead protection.
- External doors that have been painted black
- Any installation Emerald doors deems structurally unstable - this will be noted in writing by Emerald Doors
Emerald Doors shall not be liable for any doors repaired, returned or replaced without prior consent by Emerald Doors.
For more information on correct handling and door installation please view our door care guide.