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RETURNS POLICY

RETURNS POLICY

 
We hope that you will love your purchase, however, if you do wish to return all, or any part of your order, then we will be more them happy to assist you with this.
 
To return your order, you will need to email the customer service team at customerservice@emeraldddoors.co.uk. You will need to provide proof of purchase, your order number, full name and address and reason for return. The customer team will email you a returns note which you will need to attach to your return.
 
 
Returns only apply to consumer contracts and not business contracts
 
You have upto 14 days to return your order from the date you received it.
 
To be eligible for a return, Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached. If you want to exchange the Products for a different size or colour,  you will need to return the item(s) and place a new order.
 
You will be responsible for returning the goods back to us, please ensure you purchase the appropriate insurance from your chosen carrier, in case of missing or damaged items. We can’t accept responsibility for items that are lost or damaged in transit. 
 
 
Your return will be refunded once it has been received and processed at our warehouse. We’ll send you an email to confirm your refund has been processed, which can take 2-3 business days after we’ve received it from the carrier. Please note that it can take upto 14 days for the funds to credit your account.
 
We will not provide a full refund if the goods show signs of use, damage or have been returned to us incomplete. In such circumstances, we will notify you that a refund amount will be available or you can choose to arrange for such goods to be collected from us within 28 days.
 
 

Please note, we cannot offer refunds of any kind on custom made or bespoke orders and any return request for such orders will be rejected.